1. Controller Identity & Regulatory Scope
This Privacy Policy governs the collection, processing, retention, and transmission of personal and property data across panelupgradecalculator.com. The platform is operated by Tarquin Barnsby (trading as Panel Upgrade Calculator), registered under United Kingdom Information Commissioner's Office (ICO) Registration Number ZC136598, operating in compliance with applicable United States federal and state consumer privacy frameworks including the California Consumer Privacy Act (CCPA/CPRA), the Virginia Consumer Data Protection Act (VCDPA), and the Telephone Consumer Protection Act (TCPA, 47 U.S.C. § 227).
When you use our on-screen NEC Article 220.82 electrical load calculators, all mathematical computations execute locally inside your browser session. You are not required to submit personal contact details to view calculated demand kVA, line amperage, or panel utilization ratios.
2. Categories of Personal Information Collected Upon Dispatch Request
When you voluntarily submit the local permit and contractor rate form or place an inbound call to our estimator desk ((833) 781-1701), we collect the following categories of data:
- Contact Identifiers: Full name, primary telephone number, email address, street address, and 5-digit US postal ZIP code.
- Dwelling Electrical Profile: Living area square footage, existing main breaker amperage rating, panel manufacturer classification (such as Federal Pacific, Zinsco, Challenger, Pushmatic, or modern load centers), utility feed orientation (overhead mast vs. underground lateral), and selected high-demand appliances.
- Cryptographic Consent Verification: Timestamped TCPA consent language, IP address, user-agent header, and ActiveProspect TrustedForm session verification certificate URLs (
xxTrustedFormCertUrl) documenting your affirmative opt-in. - Telephony Routing Metadata: Inbound caller ID (ANI), call duration, regional routing disposition, and quality assurance recordings when calling our national dispatch line.
3. How Your Information Is Used & Shared With Service Providers
Your submitted service request is used strictly to calculate regional permitting requirements and match your property with licensed independent electrical contractors, regional utility heavy-up specialists, and participating home service networks (view our US network partner directory). Specifically, we process your data to:
- Verify municipal electrical permitting jurisdictions and serving electric utility interconnection zones based on your 5-digit ZIP code.
- Transmit your NEC 220.82 load profile to up to four licensed electrical contractors or regional home service partners capable of servicing your county.
- Facilitate real-time telephone consultations, SMS appointment confirmations, and written heavy-up scope estimates.
- Maintain statutory audit logs demonstrating compliance with federal and state telemarketing and consumer protection regulations.
4. TCPA Express Written Consent & Opt-Out Procedures
By checking the consent box on our quote drawer or initiating a call to (833) 781-1701, you provide express written consent authorizing panelupgradecalculator.com and up to four participating electrical service providers to contact you via live telephone calls, automated dialing equipment, pre-recorded messages, or SMS text messages at the phone number provided, even if that number appears on any state or federal Do Not Call registry.
Your consent is never a condition of purchasing any goods or electrical contracting services. You may revoke your communications consent at any time by replying STOP to any SMS message, informing the telephone representative during your call, or emailing our compliance officer at [email protected].
5. State Privacy Rights (California, Virginia, Colorado, Connecticut & Texas)
Residents of states with comprehensive consumer privacy statutes hold the right to:
- Right to Know & Access: Request disclosure of the specific pieces of personal data collected about you over the preceding 12 months.
- Right to Deletion: Request permanent erasure of your personal contact records from our active routing databases, subject to statutory TCPA consent record-keeping exemptions.
- Right to Opt-Out of Sale or Sharing: Direct us not to share your contact profile with third-party contractor exchanges.
- Right to Non-Discrimination: Exercise your privacy rights without any degradation in calculator access or service quality.
To submit a verified consumer privacy request, email [email protected] with your name, ZIP code, and the telephone number used during your inquiry. We respond to all verifiable requests within 15 business days.